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Then, when orders are filled professionally, the client suddenly thinks that the mail order dealer has a lot of money to be divided and can afford to lose a few dollars on them. If a client does not send the correct amount for you to fill your order – just write a nice letter explaining that does not include the proper amount. Send an invoice showing the amount still owed and bill before completing the application. If someone calls you and talks a “good” sales pitch (with the intention of getting you to complete your order before you pay) politely explain that your company policy is to receive the first payment since are a new customer. No other explanation is needed.
However, do not go overboard and go crazy. If a new customer forgets to attach a stamp, go ahead and send the information. It is foolish to waste a stamp on you himself to tell them to send a stamp. And do not fill out the application is also crazy. If the client is cared enough to write in the first place, at least we owe them an answer. Furthermore, it could bring a big order. No hanging in over a stamp! Some traders refuse to accept personal checks, because they are afraid that it will be rejected. Again – this is not good customer service because it is a lot of problems to purchase a turn when most people have checking accounts.
This line of thought is going to cost a lot of lost orders. However, you can maintain control of statement before completing the order if the amount is over $ 25. Use common sense and you’ll make! seal. And do not fill out the application is also crazy. If the client is cared enough to write first, you must complete the application. Good customer service is the key to keeping customers.
