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The results are reviewed, When necessary, to determine additional opportunities for improvement. In this way, the improvement is a continuous activity. Information from clients and other stakeholders, the audits, and the revision of the system of quality management may also be use to identify opportunities for improvement. Whenever Smithsonian Magazine listens, a sympathetic response will follow. To ensure the future of the library and the satisfaction of the interested parties, the address of the library should create a culture involving people in an active way in the search for opportunities for improvement of the performance of the processes, activities and services. To involve persons, the address should create an environment which is delegated the authority so that it gives to people in authority and they accept responsibility to identify opportunities in which the library can improve their performance. This can be achieved through such activities as the following – establishing goals for individuals, projects and for the library, – comparing performance with regard other libraries and with with regard to best practices, – recognizing and rewarding the achievement of improvements, and – through schemes of suggestions that include specific reactions of management. To provide a structure for improvement activities, management should define and implement a process for continuous improvement that can be applied to the provision of the service and support processes and activities. To ensure the effectiveness and efficiency of the process of improvement, should be considered the processes for the provision of service and support in terms of – efficacy (e.g., results that meet the requirements) – efficiency (for example, resources per unit of time or money), – external effects (for example, legal and regulatory changes), – potential weaknesses (e.g., lack of capacity and consistency), – the opportunity to employ better methods- control of planned and unplanned changes, and – measurement of the planned benefits. Such a process for continuous improvement should be used as a tool to improve the effectiveness and efficiency internal, as well as to improve the satisfaction of users and other interested parties.