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Hour Customer Service Request

Posted by Geneva | Posted in News | Posted on 14-02-2018



Continuous availability in the Internet age indispensable Hanover – 91 per cent of the managers of European companies suppliers would prefer, which offer a 24 hour service. It reported the magazine TeleTalk. And almost as many would be willing to pay more for a such round the clock service. But only 17 percent of the companies where the managers surveyed work, offer a 24 hour service. These are results of a survey on behalf of the TK provider Avaya for the 3,000 managers in Germany, France, Italy, Russia, Spain and the United Kingdom were interviewed. On the question of which medium provides the best customer service, 70 percent of respondents said that the phone to the best suited, followed by emails and personal contacts. Only 18 percent send faxes and letters just 10 percent. The study is a through ball for the telephone self-service, because what company can afford to offer a 24-hour service.

Speech dialog systems are ideal for a service outside office hours. Currently the possibilities are used but too rarely for automation, such as ordering hotlines”, voice complained about days spokesman Bernhard Steimel. In the business customer just five to ten percent of the well-known voice applications are according to the annual study of the industry initiative voice business used. That is not understandable. There are even companies that shine with profane outgoing messages or voice mail off-hours. But, in the Internet age, companies must be the always available for private and business customers.

This is economically feasible only with language computers”sums up Steimel. Practical examples you could see… retrieve.

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